Privacy Policy

Earl of Sandwich ("EOS") is committed to safeguarding your privacy and EOS takes your privacy seriously. In this privacy policy ("Privacy Policy"), the use of "You", "Your" or "Visitor(s)" refers to any user of the products or services offered on the EOS website ("Website"). All Website use is subject to this Privacy Policy. Please read this Privacy Policy to understand the care with which EOS will treat your information. If you have any questions about our Privacy Policy, please contact EOS at legal@earlofsandwichusa.com.
EOS has adopted this Privacy Policy in order to inform you of its policies with respect to information collected from the Website. Your use of the Website constitutes your acceptance of this Privacy Policy and your consent to the practices it describes. This is a Website-only privacy policy, and does not apply to the handling of your personal data collected by EOS or its affiliates/owner-operators by means other than the Website.
By accessing, using, browsing or downloading in any way, without limitation, any material on the Website, you agree to and are bound by this Privacy Policy, which may be amended from time to time.

Automatic Collection of Information

Certain information about Website visits is automatically recorded by the standard operation of the internet servers on which the Website is hosted. The information EOS automatically collects may include IP addresses, type of browser being used by you, the number and frequency of visits to the Website, the date and time you access the Website, the length of your stay and the specific pages and links you access while visiting the Website, and demographic information concerning the country of origin of your computer and the language(s) used by it.
Collection of Information by Cookies
The Website uses small files or records that are placed on your computer's hard drive to distinguish you from other Website visitors. These small files are known as "cookies". These cookies enable EOS to track how a visitor navigates through the Website and the areas in which they show interest. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the website visited just before and just after a visit to our Website. The Website may use both "session cookies" and "permanent cookies".
Most computers are standardly programmed to accept cookies, but you can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, there may be parts of the Website that may not function properly.

Information You Voluntarily Submit

EOS may collect personal information (which may include first and last name, gender, birth date, physical addresses, e-mail address, home or mobile number, frequency of visits to EOS restaurants, online account numbers, and password) when you voluntarily submit it to EOS or voluntarily register as a user of the Website. For example, you may choose to provide us with your personal information in order to participate in sweepstakes or contests or participate in a promotion, place online orders, purchase gift certificates, gift cards, or other merchandise, provide content submissions, join our customer loyalty program (if applicable), to contact EOS, make suggestions, or participate in online interactive activities or marketing research.

Use of Personal Information

  • EOS will not sell, rent or otherwise distribute your personal information. However, EOS or service providers acting on behalf of EOS may use information collected from the Website for any of the following purposes:
    send marketing and other communications to our visitors about EOS products or about the products and services of promotional partners that are not owned or affiliated with EOS;
  • to allow EOS to notify visitors of upcoming events, promotions, or activities on the Website;
  • to conduct internal reviews of the Website (e.g. to determine the number of visitors to the Website);
  • to fulfill prizes, awards and purchases;
  • to respond to specific requests from Website visitors;
  • to provide any necessary notices to Website visitors;
  • to conduct marketing research; and
  • to protect the security or integrity of the Website.

Personal Information about Children

EOS's Website is targeted primarily for use by adults. Accordingly, EOS does not knowingly collect age identifying information or personal information from children under 13 years of age. EOS hereby advises all visitors to the Website under 13 years of age not to disclose or provide any personally identifiable information on the Website. In the event EOS discovers that a child under the age of 13 has provided personally identifiable information on the EOS Website, EOS will delete the child's personally identifiable information from the EOS files to the extent technologically possible so that EOS is in accordance with the Children's Online Privacy Protection Act ("COPPA"). If you have knowledge that a child has provided EOS personal information please contact EOS at privacy@earlofsandwichusa.com.

Security

Personal Information 

EOS strives to maintain internal controls and procedures to ensure that the information you share with EOS is handled in a safe, secure and responsible manner. Whether you are making purchases on our Website or in our restaurants, EOS has security measures to help protect against loss, unauthorized access, and alteration of the information in EOS's control. EOS's IT department uses firewalls and Windows security on the EOS server to protect against invasion. Although no data transmission over the internet can be guaranteed 100% secure, and EOS cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, EOS takes reasonable precautions to prevent such occurrences.

Credit Card

Because your credit card security is a high priority, EOS and EOS's third party processing merchants take numerous steps to ensure your payment information is processed confidentially. Website use is secured during transmission using industry standard e-commerce security technology such as Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), encryption technology. EOS uses TLS and SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet.
EOS understands if you do not feel comfortable sending your credit card information to us over the Internet; therefore, EOS will accept your valid payment when you visit an EOS restaurant location or contact an EOS restaurant location via telephone. If you wish to purchase a gift card please visit the nearest EOS restaurant and indicate that you wish to purchase a gift card.
Linking To Third Party Websites

When you click on Website links that may navigate you to a third-party website, you will be subject to the third parties' privacy policies. While EOS supports the protection of privacy on the internet, EOS cannot be responsible for the actions of any third-party websites. EOS encourages you to read the posted privacy statement of any and every website you visit, whether you are linking from the Website or browsing on your own.

Access to and Managing Your Information

To inquire about your information, update your information, or if you want to "opt out" of receiving future marketing communications, please do one of the following:

  • Send an email with your request and current contact information to privacy@earlofsandwichusa.com; or
  • Send a request in writing with your current contact information to:

Earl of Sandwich
Attn: Marketing Department
4700 Millenia Blvd
Suite #400
Orlando, Florida 32839

Opting Out

If you send an e-mail or letter request, be sure to include your full name, address, phone number and e-mail address and indicate the specific nature of your request. If you want to "opt in" or "opt out" from receiving marketing communications, specify the type of marketing communication you wish to receive or stop receiving. EOS will take appropriate steps to implement your request. It may take up to ten (10) business days until the change(s) take effect. You may still receive or not receive marketing communications from EOS.

Privacy Policy Violations

If at any time you believe EOS has not adhered to the policies and principles set forth in the Privacy Policy, please notify EOS via email at privacy@earlofsandwichusa.com or via mail at:

Earl of Sandwich
Attn: Marketing Department
4700 Millenia Blvd
Suite #400
Orlando, Florida 32839

© Earl of Sandwich (USA), LLC. All Rights Reserved 2011.